Subscription terms for Jentra Clinic

These terms are between Jentra Labs Sdn. Bhd. (202601044573 (1706668-M)) and the clinic, company or organisation that subscribes to Jentra Clinic. In these terms, "Jentra" and "we" mean Jentra Labs Sdn. Bhd. "The Customer" and "you" mean the organisation that subscribes. Our address is No 20, Jalan Bunga Raya Satu, Kampung Baru, 68100 Batu Caves, Selangor. Our telephone number is +60 10-242 1924. You accept these terms when you join Jentra Clinic or subscribe to it. A larger customer may sign them with an order form instead.

1. 01

   The service

   • 1.1 Jentra provides Jentra Clinic ("the App") as an online service. Schedule A describes the App.
   • 1.2 We may improve the App and change how it looks. We will not remove a main feature you pay for during a paid period without telling you 30 days before.
   • 1.3 You get the right to use the App for your own organisation while your subscription is paid. You do not get ownership of the App or its code.
2. 02

   Accounts

   • 2.1 You choose who in your organisation gets an account and what role each person has.
   • 2.2 You keep sign-in details private. You tell us at once if you think an account was misused.
   • 2.3 You are responsible for what your users do in the App.
3. 03

   Trial and plans

   • 3.1 A new Customer gets a free trial of 3 days. The trial starts when the owner first signs in. Jentra may extend it by telling the Customer in writing. A Customer may pay before the trial ends.
   • 3.2 Plans, prices and periods are in Schedule A. A yearly period costs less than 12 monthly periods, as Schedule A shows.
   • 3.3 We may change prices for future periods. We tell you at least 30 days before. The new price applies from your next period after that notice.
4. 04

   Payment

   • 4.1 You pay before each period. You pay by bank transfer to the account on our invoice or on the App's payment page.
   • 4.2 You then upload the bank receipt in the App or email it to hello@jentra.my. We check it against our bank statement.
   • 4.3 Jentra is not registered for SST (sales and service tax). We tell you first if we register. SST is then added to periods that start after the registration date.
   • 4.4 Until Jentra's bank account opens, Jentra has appointed ZH Healthcare Sdn. Bhd. (1469895-W) to collect payments on its behalf. A payment to ZH Healthcare Sdn. Bhd. against a Jentra invoice settles that invoice in full. Jentra remains responsible for the App.
   • 4.5 We reject a receipt that does not match a payment in our bank statement. We then suspend the account at once under clause 5.2. We check each later receipt first when a Customer's receipt was rejected. That Customer can edit in the App again only after the check.
5. 05

   Late payment and suspension

   • 5.1 The App becomes read-only for 14 days if a trial or paid period ends without payment. Your users can see your data. They cannot add or change it.
   • 5.2 We may also suspend an account for a rejected receipt or a breach of these terms. We give the reason in writing. A suspended account is read-only for 14 days.
   • 5.3 The account locks after the 14 days. Only the owner can open it. The owner can open it only to export the data or to pay.
   • 5.4 Full use returns when you pay the amount due.
6. 06

   Refunds

   • 6.1 You may cancel at any time. Your subscription then runs to the end of the period you paid for.
   • 6.2 We do not refund a monthly period once it has started.
   • 6.3 We refund a yearly period in full if you cancel it within 14 days of its start. After that, we refund the full months not yet started, at the monthly price, minus the yearly discount you received.
   • 6.4 We extend your period by the days lost if the App is not available for more than 3 days in a row because of a fault on our side.
7. 07

   Your data

   • 7.1 You own the data you and your users put into the App ("Customer Data").
   • 7.2 We process Customer Data only to run the App for you. We do so under the data processing agreement. That agreement forms part of these terms.
   • 7.3 You may have a copy of your Customer Data at any time while the account is active or locked. Schedule A says how.
   • 7.4 We keep Customer Data for 90 days after an account locks. We then delete it. We tell you in writing before we delete it. You may ask us to delete it sooner.
   • 7.5 Payment receipts and invoices contain personal data such as names and bank account numbers. Malaysian tax and company law requires us to keep them for 7 years. We keep them for that time even after we delete other Customer Data.
8. 08

   Acceptable use

   • You must not use the App for anything unlawful.
   • You must not put in data you have no right to use. You must not put patient data into the App. Schedule A says the App does not take patient data.
   • You must not try to read another Customer's data. You must not test the App's security without our written permission. You must not overload the App.
   • You must not copy, resell or rebuild the App.
9. 09

   Availability and support

   • 9.1 We aim to keep the App available at all times apart from planned maintenance. We announce planned maintenance in the App or by email at least 24 hours before. We schedule it outside clinic hours where we can.
   • 9.2 We give support by email at hello@jentra.my. We reply within 1 working day.
   • 9.3 The App runs on cloud services from other companies. The data processing agreement lists them. We are not responsible for their failures beyond clause 6.4.
10. 10

    Professional judgement

    The App is a tool for running your clinic or service. It does not replace the judgement of your doctors, nurses or staff. A qualified person must check any result the App produces before anyone relies on it. This includes any text that AI writes.

11. 11

    Confidentiality

    Each party keeps the other party's confidential information private. Each party uses it only for these terms. This duty continues for 2 years after the subscription ends. The data processing agreement protects Customer Data for as long as we hold it.

12. 12

    Liability

    • 12.1 Our total liability in any 12 months is limited to the fees you paid us in those 12 months.
    • 12.2 Neither party is liable for indirect loss, such as lost profit or lost business.
    • 12.3 Nothing here limits liability that the law does not allow to be limited.
13. 13

    Ending the subscription

    • 13.1 You may end the subscription at any time under clause 6.
    • 13.2 We may end it with 30 days of written notice. We then refund any full months already paid and not yet started.
    • 13.3 We may end it at once if you seriously breach clause 8. We may also end it at once if you do not pay within the 14 read-only days.
14. 14

    General

    • 14.1 We may update these terms. We tell you about a new version by email and by a message in the App. We tell you at least 30 days before a change that affects you. You accept the terms again only when a change is material. If you do not accept it, you may cancel and we refund the full months not yet started.
    • 14.2 Notices go by email. Notices to Jentra go to hello@jentra.my. Notices to you go to the owner's email address on the account.
    • 14.3 The laws of Malaysia govern these terms. The courts of Malaysia hear any dispute.

15. Schedule A. Jentra Clinic

16. A1

    What it does

    Jentra Clinic does staff and locum rostering for clinic groups (the Team module). It covers rosters, duties, leave, the people list and locum slot links.

17. A2

    Data it keeps

    Jentra Clinic keeps staff and locum details: names, phone numbers, MMC numbers, rates, shifts and leave. It does not take patient data.

18. A3

    Trial

    The trial lasts 3 days. Jentra may extend it under clause 3.1.

19. A4

    Plans

    • The Starter plan costs RM 149 a month. It covers 1 clinic and up to 15 staff.
    • The Growth plan costs RM 299 a month. It covers up to 3 clinics and any number of staff. Jentra sets up the staff list and the first roster on this plan.
    • Jentra prices more than 3 clinics by quotation.
    • Locums are free on every plan. Locums do not count as staff.
20. A5

    Plan limits

    A Customer over its plan's limit sees a notice. The Customer then has 30 days to change plan. Jentra does not lock the App when a Customer goes over a limit.

21. A6

    Yearly

    A yearly period costs 20% less than 12 monthly periods.

22. A7

    Export

    The owner exports people, shifts, clinics and leave as CSV files.

23. A8

    Hosting region

    Jentra hosts the App on Google Cloud in Singapore (region asia-southeast1).